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Belfast Metropolitan College
Belfast Met is the largest further and Higher Education College in Northern Ireland and one of the largest in the UK.
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Factors that influence a customer's decision to purchase
How confident are you on requirements for Assignment 1?
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Slide 1:
Poll
Tourism
Further Education (Key Stage 5)
This lesson contains
13 slides
, with
interactive quizzes
,
text slides
and
2 videos
.
Lesson duration is:
120 min
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Items in this lesson
How confident are you on requirements for Assignment 1?
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Slide 1 - Poll
Slide 2 - Video
Factors that Influence a Customer Decision to Purchase products or services
Slide 3 - Slide
Why is product knowledge so important when you are buying T&T products/services?
Slide 4 - Open question
Role play time
Think of a city/destination you know very well.
Work with a partner on selling a holiday to that destination.
You will be rated on your product knowledge.
Slide 5 - Slide
How do you know if a company you are going to use is reliable or not?
Slide 6 - Open question
What is meant by empathy and why is it important?
Slide 7 - Open question
What is an example of effective communication when dealing with customers?
Slide 8 - Mind map
Is value for money perceived in the same way by everyone?
Slide 9 - Open question
Disney - case study
Slide 10 - Slide
Slide 11 - Video
Video
Relate these points to the companies in the video
Slide 12 - Slide
Time to work on your assignment
Aim to get P1 and P2 complete by 1315
Slide 13 - Slide